FAQ'S

What comes in the kit?

3 Syringes whitening gel, 1 LED Light, 1 Mouth Tray, 1 Shade Guide, 1 Instruction Manual

 

How many times do I have to use the kit to get results?

 

Outstanding results are achieved after only 5 applications. You will get 9 uses out of the Teeth Whitening Gels, which is 3 uses per syringe. If you find that this is too much you can adjust it to suit you.

 

What is the mouth tray made of?

Our mouth tray is made of silicon, so it's super flexible to fit to any mouth shape or size!

 

How much gel do I use?

We recommend using a maximum of 1/2 ML of the syringe on the top and 1/2 ML on the bottom of the mouth tray (1/3 syringe total) most of our customers have found that less is best so If you do find this is too much just reduce the amount of gel slightly until you feel comfortable with your applications.

 

What are the ingredients?

Glycerol, Sodium Carboxymethylcellulose, Ethyl Cellulose, Edetic Acid, Citric Acid, Sodium Chlorite, Menthol. Non-peroxide.

 

Can I use the kit if I have a retainer?

We maintain a neutral PH level in our gels, meaning that our gel is not acidic and shouldn’t cause any harm to your retainer. We recommend consulting with your Dentist prior to using Smile and Sparkle regarding any concerns you may have. A full a list of our ingredients are listed above.

 

Can I use Smile and Sparkle if pregnant or breastfeeding?

We recommend consulting with your Doctor prior to using Smile and Sparkle regarding any health concerns you may have. The full list of ingredients is listed above.

 

Can I share my kit with a friend or partner?

For oral hygiene reasons, we recommend keeping your Smile and Sparkle LED light & mouth tray to yourself. You can share the gels, however, for maximum results, it’s best to use the full course as directed.

 

Can I use the kit with braces?

We recommend waiting until your braces are removed before starting out with our Teeth Whitening Kit, however, when you get your braces removed with your new straight teeth this kit would be perfect to get a sparkling white smile.

 

What age do I need to be to use the kit?

Our kit is recommended for ages 16 years and up. If you are under the age of 18 we recommend getting parental consent before purchasing any Smile and Sparkle products online.

 

Does the Kit whiten my caps or veneers?

Our formula only whitens and removes stains from natural teeth.

 

Does the kit work on crooked teeth?

Yes! Our teeth whitening kit is suitable for teeth of all shapes and sizes. We recommend applying a small drop of gel directly to the teeth as well as the mouth tray before application. The mouth tray is made from silicon that fits comfortably to the shape of your mouth and teeth.

 

How does it work?

Our Smile and Sparkle LED light activates the gel formula to speed up whitening by as much as 50% and delivers optimal results in just 20 minutes! Outstanding results are achieved after only 5 applications.

 

How do I use the Teeth Whitening Kit?

1. Gently brush teeth with toothpaste

2. Take both batteries out of the LED Light, remove plastic and reinsert the batteries with the writing side facing up

3. Attach the mouth tray to the led light

4. Twist top off gel syringe and apply 1/2ML (or less) of the gel to the top and 1/2ML (or less) to the bottom of the mouth tray

5. Put it in your mouth and turn the light on

6. Time 20-45 minutes (recommended 20 minutes over 5 applications)

7. Rinse mouth out with warm water

8. Smile and Sparkle!

 

Will it make my teeth sensitive?

Not at all! Our formula has been specially developed to ensure that you will not encounter any sensitivity.

 

I have excess saliva when using the kit, what do I do?

A build-up of excess saliva while using our products isn't anything to cause concern (it can be the taste of the menthol) this won't affect the outcome of the whitening process. If you do find that the build-up of saliva is becoming too much during your applications, simply spit any excess into the sink.

 

What are the benefits of the LED Light?

Our Smile and Sparkle LED light activates the gel formula to speed up whitening by as much as 50% and delivers optimal results in just 20 minutes!

 

I can’t get my batteries out, what do I do?

If you are having difficulties firmly tap the LED light in the palm of your hand to dislodge the batteries.

 

I have received my whitening kit and the LED light won't turn on?

Turn the LED battery dial to open (on the back of the LED light) take out the battery plastic disc which is between the two batteries and then put the dial back on and turn to lock (make sure batteries are put back in the correct way).

 

What is the expiry date for my gels?

We recommend using your Smile and Sparkle Teeth Whitening Gels within 24 months of opening the syringes.

 

Where is the best place to store my gels?

We would advise you to store your Smile and Sparkle whitening gels in cool and dry place to get the best usage.

 

How does the 30-day money back guarantee work?

Here at Smile and Sparkle, we want to make sure that every customer has the best experience possible and we are positive that our home whitening kits are the best around! That's why we have a 100% Results or Money Back Guarantee.

Please follow this link for full details of our 30-day money back guarantee: LINK

 

Do you have peroxide in your gels?

No! Our Smile and Sparkle gels are 100 percent NON- peroxide.

 

Are your gels vegan-friendly?

Yes! Our gels are animal cruelty-free and vegan-friendly.

 

How long will it take to receive my products?

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 5 business days for dispatch.

UK Next day delivery – Next working day (if ordered before 11 am)

UK Standard delivery: 3-4 business days

International delivery – up to 15 working days

*All shipping times exclude clearance/customs delays

 

Is Smile & Sparkle whitening kits the same or similar to other kits available?

In order to achieve the best results, we have created a formula that gives you a sparkling white smile in the quickest amount of time we believe to be possible. We are based in the UK unlike most of our competitors which mean a speedy delivery and the money stays in the economy.

 

What is your return and refunds policy?

30-day money back guarantee:

Here at Smile and Sparkle, we want to make sure that every customer has the best experience possible and we are positive that our home whitening kits are the best around! That's why we have a 100% Results or Money Back Guarantee.

We guarantee that your teeth will improve by a minimum of 2 shades while using our products.

In the unlikely event that you find this is not the case with your Smile and Sparkle experience please see below.

In order to qualify for our money back guarantee simply follow the instructions below:

1. Take a clear photo of your teeth before using our products*

2. Use our products exactly as instructed in the user manual

3. Take a clear photo after you’ve completed all applications

4. Send us your before and after photos, along with a photo of the used products within 30 days of receiving it.

5. Once approved, your refund will be processed.

You have 30 days from the date received, to process a Money Back guarantee application.

Applications that do not meet these criteria and do not comply with our terms and conditions will not be approved for a refund.

*Please ensure that you take your before and after photo in similar lighting conditions to reflect accurate results. Before and after photos must also include a valid date and time stamps. If you have any questions regarding this please email us at

 

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at Smile & Sparkle are not able to refund purchases unless the product is defective. Smile & Sparkle will offer a refund, but only within 8 days of receiving any Smile & Sparkle products and only for defective items (this does not include our 30-day money back guarantee offer). This refund is only available if all items provided are returned to their original state, and include all packing material, original manuals and instructions, and any accessories that came with them. Partially returned items will NOT be accepted. Once the LED light and mouth tray has been used, it will not be liable for a refund. It is the customer’s responsibility to pay for shipping costs upon return. If an item has a defect and needs to be returned, you must first e-mail and describe your problem.

 

 

How does the 30-day money back guarantee work?

30-day money back guarantee:

Here at Smile and Sparkle, we want to make sure that every customer has the best experience possible and we are positive that our home whitening kits are the best around! That's why we have a 100% Results or Money Back Guarantee.

We guarantee that your teeth will improve by a minimum of 2 shades while using our products.

In the unlikely event that you find this is not the case with your Smile and Sparkle experience please see below.

In order to qualify for our money back guarantee simply follow the instructions below:

1. Take a clear photo of your teeth before using our products*

2. Use our products exactly as instructed in the user manual

3. Take a clear photo after you’ve completed all applications

4. Send us your before and after photos, along with a photo of the used products within 30 days of receiving it.

5. Once approved, your refund will be processed.

You have 30 days from the date received, to process a Money Back guarantee application.

Applications that do not meet these criteria and do not comply with our terms and conditions will not be approved for a refund.

*Please ensure that you take your before and after photo in similar lighting conditions to reflect accurate results. Before and after photos must also include a valid date and time stamps. If you have any questions regarding this please email us at info@smile-sparkle.co.uk.

 

 
How many uses does the pen have?

You should get approximately 30+ uses out of each Teeth Whitening Pen.  

 
How does it work?

Smile & Sparkle's Teeth Whitening Pen is the perfect partner to the Teeth Whitening Kit. Ideally used for those hard to reach places and perfect for those with a busy schedule looking to maintain their results. 

You should get approximately 30+ uses out of each Teeth Whitening Pen. 

 
The gel won't come out my pen?

Simply twist the base of your Teeth Whitening Pen clockwise until you see gel come out on the top of the brush. 

 

 

What is the difference between the Teeth Whitening Pen and the Teeth Whitening Kit?

The Teeth Whitening Pen is used to whiten your teeth on the go. It is compact so it can be taken anywhere and is perfect to use after a coffee with friends or before you go out. It is also great to get to those hard to reach places! Our Teeth Whitening Kit works in conjunction with the LED Light to deliver results in just 10 minutes! 

 
Can I use the Teeth Whitening Pen gel instead of the Teeth Whitening Gel in my LED Light?

For optimal results, we recommend using the Teeth Whitening Gel in conjunction with the LED Light as oppose to the Teeth Whitening Pen. 

 
How long do I leave the gel on for?

We recommend leaving the whitening gel on your teeth for approximately 30 minutes. Once the time is up, just simply rinse your mouth out with water. 

 
What is Smile & Sparkle teeth whitening powder? 

Teeth Powder is a fine peppermint flavoured powder which used once or twice a week will keep your teeth looking lighter and brighter. It cleans away all external staining including red wine, nicotine, tea and coffee. The great thing about it is that a little pot contains around 6 months supply!

 
My teeth are sensitive? 

Our powder contains ingredients which actually help with sensitivity by calming the nerve and forming a barrier over the microscopic holes in your enamel, in the same way, sensitive toothpaste work.  

 
How do I use the powder?  

The powder should be used before or after your normal toothpaste three or four times a week. The powder is a mild abrasive and this perfectly safe for use 3-4 times a week.

 
Can I use if I have braces? 

Use with a fixed brace isn’t advised. Please wait until your braces are removed before using. Use with a removable brace is fine. 

 
When will I see results? 

Results can be seen from the first use! 95% of our users will see results after 3/4 uses.